JAZ Dahabeya

Feedback for Management – A Loyal Guest’s Perspective Check-in and checkout were smooth as always. Karlos continues to go above and beyond , he’s a true gem and one of the reasons I return. I love the location, and the beach remains beautiful, though sadly, it’s not as clean as it used to be. There are now noticeably more cigarette butts on the sand, which reflects a shift in the customer base and overall atmosphere. The restaurant chefs are still excellent, their consistency and quality are commendable. The servers are doing their absolute best, but it’s clear they’re overwhelmed. It would be helpful to bring back daily training sessions and increase staffing to support them properly. The pool area has become concerning. There are far too many children in diapers using the main pool. This should be monitored more strictly, the kids’ pool exists for a reason. As for entertainment, the attraction team feels weaker than in the past. The only standout is Haytham (the DJ), who is truly fantastic. I hope he remains part of the team and doesn’t follow the trend of great employees leaving. On a positive note, the new gym equipment is a great improvement, well done! However, it’s evident that the staff are under significant pressure. The new management seems very strict, and unfortunately, this approach appears to be backfiring. A little more flexibility and empathy could go a long way. When staff feel supported, guests feel it too. Another point of concern is the sharp increase in prices, the special romantic dinner, for instance, has doubled since last year. It’s hard not to feel that this undermines the value guests once felt here. Lastly, I’ve witnessed a few guests treating staff with clear disrespect. While “the customer is always right” is a common mantra, there must be boundaries. Disrespectful behavior shouldn’t be tolerated, especially when it impacts your hardworking team.

We had a wonderful stay at the hotel! The dinner at the on-site restaurant was excellent — a great selection of local and international dishes, with attentive staff and a beautiful view. Breakfast was also a highlight, with a wide variety of fresh options including fruits, pastries, eggs, and fresh juices — something for everyone. The beach was just a short walk from the hotel, clean and well-maintained with plenty of loungers and umbrellas. It was the perfect spot to relax after a day of exploring. Highly recommended!

This is the third time to stay in Jaz Dahabia. The hotel has a very good location. It is close to al mamsha. It provides a free shuttle bus twice a day, heated swimming pool, excellent sandy beach. Hotel reception staff were very polite and . supportive. Many thanks to Mr Kirollos, the receptionist who offered us an upgrade to a pool view room. Our meal plan was half board. Very good food quality. The Egyptian food on Friday was more than amazing.

The staff is amazing, really welcoming, willing to help and making his best for you to have an enjoyable stay. Hotel is very quiet, it was perfect to get some rest. The food is fine for an All-inclusive hotel, with a grill every evening. The free transfer to the city center, twice a day is very convenient. Free Jacuzzi, you just need to ask the reception.

Extremely nice staff, made you feel very welcome. The place itself is lovely and clean and the pool is beautiful. The locations is right at the beach, so you can dive right in. Unfortunately the location is far away from the city itself, if you like to visit that, you would need a shuttle car or taxi. This could be a pro or con, you decide.